Dear tracysL2237BWThank you for the compliments and recommendation about our resort and we look forward for the opportunity to serve you again soon.Luxury RegardsMauricio ZarateGeneral Director. Then we were taken to the Hideaway Check-In. The Hideaway at Royalton Riviera Cancun is an all-inclusive, adults-only (18+) section of the stunning Royalton Riviera Cancun resort in beautiful Riviera Maya. The tequila & wine tasting were nice. Number of persons. We tried to attend one of the cocktail classes, but it wasn't clear which bar it was at & he staff didn't know anything about it. We left the room around 7 am and didn't return until 3/4 in the afternoon each day. After watching the sunrise, we had some breakfast & spent the rest of the day in our Bali bed until it was time to get ready for dinner. These issues were worth mentioning since, based on other reviews, there are common themes. We forecast hotel rates daily for each date six months into the future based on the millions of hotel searches performed by our users. The premium level of service at Royalton features anticipatory service, exclusive á la carte restaurants and bar, in addition to a shimmering pool and pristine beach area for the sole use of Diamond Club™ guests. It was our 1st trip to Mexico. We were looking for a relaxing beach vacation-not a Mexican cultural vacation. It was an ocean view corner room. Diamond Club Luxury Suite. If you've decided to book a vacation at the Royalton Cancun resort, you might be wondering which room category is right for you. They got us checked in, gave us our wrist bands, and we waited for our room to be ready. You can only access your trip information and Expedia Rewards points from the Expedia site you booked on. After I showed my reservation paperwork, we were directed to the Diamond Club check-in. Receive an exclusive vacation experience with an upgrade to Diamond Club™. I did return to sign the documents requested by them). Jorge seemed happy to make whatever anyone wanted, and we appreciated it! It was always very busy. We also went to the chocolate party. Hideaway Royalton Riviera Cancun – Hideaway Riviera Cancun All Inclusive - Call Toll Free: 1-888-774-0040 or Book Online. Through the windows we could see a buffet of snacks. Diamond Club Luxury Family Suite Hideaway At Royalton Riviera Cancun Features. Then enjoy a meal at one of the resort's 10 restaurants. Tons of space! Full bathroom with separated toilet, 2 washbowls and indoor Jacuzzi. Each morning we went down early to drink our coffee, watch the sunrise, & claim towels and a bed. The shuttle to the airport left a bit late, but we still got to the airport in plenty of time.Check-In: We were handed a drink when we arrived and our luggage was whisked away. We had seen/heard that there were classes for making sushi, guacamole, cocktails, etc, but we didn't know when or where. Please see our partners for more details. Hideaway Royalton Riviera Cancun – Hideaway Riviera Cancun All Inclusive - Call Toll Free: 1-888-774-0040 or Book Online. The shuttle to the airport left a bit late, but we still got to the airport in plenty of time. Try signing in with CONNECTED_THIRD_PARTY_NAMES or use another email address. Other than the Beach Bar, I don't think we went to any others. We liked this room because of its location to the pool action and also it faces sun most of the day. I wish the staff would have attended to that restroom more regularly. ABOUT Hi I’m Jon ‍♂️ & I’m Allana ‍♀️. Not only have they not refunded my money, they have completely stopped responding to me. Diamond/Hideaway gets you 100% access to everywhere and everything. (& water too!) Hideaway Riviera Maya - Royalton Riviera Cancun Adults Only - All Inclusive - Riviera Maya, Mexico 1 (888) 774 0040 or (305) 774 0040 We would visit again, but not same room. I tended to trek to a different restroom. All rights reserved. The staff was friendly and service was excellent. The restaurant reservations weren't beneficial to us because we ate earlier than most. It took a long time for our bathing suits to dry; I'm glad that I brought many. )Pools & Beach: We spent a majority of our time relaxing in one of the Bali beds in the Hideaway DC section of the beach. Review tags are currently only available for English language reviews. Two mini-fridges had more beverages than we ever needed. This is an overdue review! Most days, housekeeping occurred during this time. The resort is remote. All 343 rooms boast jetted bathtubs, and offer free WiFi and free minibar items. Ask 607MelissaT about Hideaway At Royalton Riviera Cancun, Ask nancycatherinee about Hideaway At Royalton Riviera Cancun, Ask T T S about Hideaway At Royalton Riviera Cancun, Ask PatrickMcDonough about Hideaway At Royalton Riviera Cancun, Ask 1132edgarc about Hideaway At Royalton Riviera Cancun, Ask Jason G about Hideaway At Royalton Riviera Cancun, Hotels near Hideaway At Royalton Riviera Cancun, Hideaway At Royalton Riviera Cancun Rooms, Adults Only and Adult Friendly Resorts Puerto Morelos, Hotels near Galeria Arte Zissimo arte contemporano, Hotels near (PCM) Playa Del Carmen Airport, We compared the lowest prices from 14 websites, We compared the lowest prices from 16 websites, We compared the lowest prices from 12 websites, We compared the lowest prices from 19 websites, We compared the lowest prices from 17 websites, We compared the lowest prices from 15 websites, We compared the lowest prices from 18 websites, We compared the lowest prices from 11 websites. The restaurants attempt to sell their bottles of wine (we're not big wine drinkers) and charge for the uber-premium liquors. It cost me $10. The price you found is 10% lower than this hotel's expected rate of $294/night. See 6,533 traveller reviews, 7,194 candid photos, and great deals for Hideaway At Royalton Riviera Cancun, ranked #15 of 40 hotels in Riviera Maya and rated 4.5 of 5 at Tripadvisor. Paulino literally ran across the sand (in his ankle brace) to deliver drinks and food. Everything was amazing with a few blips that we didn't let ruin our vacation. Royalton Riviera Cancun Resort & Spa: Diamond Club worth every penny - See 14,603 traveller reviews, 13,718 candid photos, and great deals for Royalton Riviera Cancun Resort & … Royalton Riviera Cancun - Riviera Maya - Call Toll Free: 1-888-774-0040 or Book Online We were prepared for this and politely, yet firmly, let them know that we were not interested in attending "the breakfast." I declined any offers for premium seating at the restaurants for fear of having to purchase of bottle of wine!Room: We booked a DC Pres Suite in the Hideaway. Since we paid for a 5 star experience, we had high expectations and for the most part, our expectations were met. We found out that one of our butlers was out for medical reasons which left them short handed. Dear PatrickMcDonoughThank you for your preference. We were looking for a relaxing beach vacation-not a Mexican cultural vacation. A couple of reps assisted us to get re-checked-in. Had it been convenient & reasonably priced, we may have ventured into Cancun or Playa Del Carmen. It didn't take away from our experience at all.Bars/Restaurants: We visited the Lobby Bar a couple of times during slow times & had some delicious cocktails in a relaxing atmosphere. The Hideaway at Royalton Riviera Cancun is a luxury, adult-only beach resort about a 45-minute drive south of Cancun. Airport Transportation: We used Nexus for our transfers. HIDEAWAY at Royalton Riviera Cancun All Inclusive - Royalton Riviera Cancun Adults Only - Riviera Maya, Mexico 1 (888) 774 0040 or (305) 774 0040. Then we were taken to the Hideaway Check-In. In fact-we enjoyed it so much that we're booked again for April 2017! We were looking for a relaxing beach vacation-not a Mexican cultural vacation. Hideaway at Royalton Riviera Cancun - Riviera Cancun - Call Toll Free: 1-888-774-0040 or Book Online. Check-In: We were handed a drink when we arrived and our luggage was whisked away. Short 10-15 min wait once we checked in. more. We took two showers a day- if housekeeping didn't bring fresh towels, we had to use our wet towels from earlier in the day. By creating an account, I agree to the Expedia. Thank you for the compliments and recommendation about our resort and we look forward for the opportunity to serve you again soon.Luxury RegardsMauricio ZarateGeneral Director. In fact-we enjoyed it so much that we're booked again for April 2017!Airport Transportation: We used Nexus for our transfers. Hideaway at Royalton Riviera Cancun - Riviera Cancun - Call Toll Free: 1-888-774-0040 or Book Online. This is an overdue review! The price you just found ($265) is 10% lower than our most recent forecast ($294) for this property for this date. Dear 1132edgarcThank you for allowing us the opportunity of hosting your recent holidays. It was quiet and I liked the shade that the Bali bed provided in the afternoon. Nearly all the employees greeted everyone with a, "hello/hola!" All of our 840 luxurious rooms and suites offer: Exclusive DreamBed™ with high thread count sheets Unlimited free resort-wide WiFi for all your devices We were able to explore the resort and grab something to eat and drink while we waited, in spite of getting there hours before check-in time. I was so full that I didn't really appreciate the food there. I have sent 10 emails in the past 4 weeks, and all have been ignored. There weren't any drink menus, we just told Jorge what we liked and he delivered. Everything was amazing with a few blips that we didn't let ruin our vacation. Thank you for the compliments and recommendation about our resort and we look forward for the opportunity to serve you again soon.Luxury RegardsMauricio ZarateGeneral Director. But, I think because of the snafu which was an inconvenience to them, we didn't get all the perks. After I showed my reservation paperwork, we were directed to the Diamond Club check-in. This didn't ruin our day! Thank you so much! Discover the convenience of Diamond Club™ This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Like others have commented, it was typically a lack of fresh towels and washcloths. Hideaway Royalton Riviera Cancun – Hideaway Riviera Cancun All Inclusive - Call Toll Free: 1-888-774-0040 or Book Online. It will be a pleasure to extend your compliments to our staff, we are sure it will be a really nice way to encourage them to keep on being themselves.We hope this will not be your last visit.Luxury RegardsMauricio ZarateGeneral Director. We gave her a small tip for the map and other information she provided. We spent one day at the Hideaway pool. The food at the beach dinners was our least favorite. The walks were nice with very few people for a long distance each way. Catch some rays at the beach or spend the day relaxing at Hideaway at Royalton Riviera Cancun Adults Only - All Inclusive's full-service spa. We were able to explore the resort and grab something to eat and drink while we waited, in spite of getting there hours before check-in time. We hope to welcome you again.Luxury RegardsMauricio ZarateGeneral Director. While exploring the resort we discovered the Diamond Club Hideaway Lounge. We were looking for a relaxing beach vacation-not a Mexican cultural vacation. Love the hideway section and amenities for dining.Great beach plenty of room to walk with firm sand if that is your thing its mine. Your comments are extremely important to us, as they motivate us to continue to improve our services. Royalton Riviera Cancun is comprised of 3 distinct sections, all unique to our guests’ needs and vacation styles. HIDEAWAY at Royalton Riviera Cancun ... Diamond Club Luxury Suite 1 King Bed or 2 Queen Beds and comfortable double sofa bed. I loved that the shuttle ride from/to the airport was only 15-20 minutes long. Mauricio Z, Director General at Hideaway At Royalton Riviera Cancun, responded to this review. Hideaway At Royalton Riviera Cancun: Diamond Club not worth it - See 6,529 traveler reviews, 6,748 candid photos, and great deals for Hideaway At Royalton Riviera Cancun at Tripadvisor. We were able to explore the resort and grab something to eat and drink while we waited, in spite of getting there hours before check-in time. After a short wait, we were able to sit with a rep. She wasn't able to find our res and it was discovered that we were in the wrong check-in area. We booked it through Nexus at the resort. Choose from the Resort or Diamond Club™ sections or enjoy the ultimate luxury in our resort within a resort, the Hideaway at the Royalton Riviera Cancun. Your comments are extremely important to us, as they motivate us to continue to improve our services. HIDEAWAY at Royalton Riviera Cancun ... Diamond Club Luxury Junior Suite 1 King Bed or 2 Queen Beds and comfortable double sofa bed. Prices are calculated as of 11/01/2021 based on a check-in date of 24/01/2021. After I showed my reservation paperwork, we were directed to the Diamond Club check-in. This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC. It was definitely a party area and we had a great time. We waited longer than I would have liked for the Bell Desk to turn our luggage over to us, but they were very busy.Overall: Obviously we loved the place since we're heading back in April! It was our 1st trip to Mexico. The vendors were very pushy.Property/Location: The property is beautiful!! We had packed everything else that we needed (and didn't need). She offered to give us a tour of the property which we declined. Lots of garbage on the beach once you exit the resort property. I needed lip balm with sunscreen. No pillow menu-No choice of aromatherapy-No coupon book. Their kiosk was easy to find at the airport. Any maintenance that was happening was not intrusive. In fact-we enjoyed it so much that we're booked again for April 2017! Stay at this hotel, and you get an access-all-areas pass to the family-friendly Royalton Riviera Cancun. We stayed for a week in April 2016. On a couple of days we walked up and down the beach. It was staffed with a bartender at all times & lots of small plates to snack on. Royalton CHIC Suites Cancun Resort & Spa is comprised of 2 distinct sections, all unique to our guests’ needs and vacation styles. Recommend better advertisement of pre-spa experience. We did not indulge in any of the liquor in the room. Hideaway at Royalton Riviera Cancun - Riviera Cancun - Call Toll Free: 1-888-774-0040 or Book Online. Mostly due to inconsiderate guests. Choose from the Resort or Diamond Club™ sections. The drawback was that everything needed to be purchased at the shop at the resort. The ac worked very well. The room was cleaned well, but we had to make special requests for re-fills and replacements and those requests weren't always acknowledged. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. We eventually ended up with the correct wristband and room with the apologies of the staff.Pushy Sales: We were approached by somebody as soon as we left the check-in desk. Short 10-15 min wait once we checked in. We weren't able to meet our butler at check-in. Avoid doing business with these people! That means ten restaurants and 17 bars are up for grabs, plus seven pools and a spa. Their kiosk was easy to find at the airport. Romantically decorated Honeymoon Suite with 1 King Bed. Since we booked Diamond Club in Hideaway, we attempted to open the door. All of our 180 luxurious rooms and suites offer: Exclusive DreamBed™ with high thread count sheets In fact-we enjoyed it so much that we're booked again for April 2017! Short 10-15 min wait once we checked in. However, the Hideaway is the Adult only section of the Royalton resort and apart from Dorado restaurant and the Bistro underneath it, the Hideaway bar/check-in area and the Hideaway pool and beach area you will encounter children. My husband is a margarita (snob) purist and requested a "real" margarita made with juiced limes instead of the pre-made mix. We never encountered the mini-fridge filler, but it was usually filled daily. Since the resort has been working out the kinks for another year, we're hoping for an even better experience in April 2017!More, Dear Melissa TWe really appreciate your having taken the time to write this review with such a detailed description of our facilities, services and staff. This means the swim up pool was warmer than the others. Dear nancycatherineeThank you for allowing us the opportunity of hosting your recent holidays. Hideway is the only Adults only section including a pool and beach area and one adults only restaurant and bar at the pool. Max Occupancy: 5 Adults, or 2 Adults + 4 Children . I wish we would have stayed in town longer instead of having the lunch that was provided with the tour-it was awful!! They pushed overpriced photos on the trip back. Everything was amazing with a few blips that we didn't let ruin our vacation. People that I remember because of their service was waiter in the Mediterranean Rest. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Review of The Royalton Riviera Cancun Presidential Suite with Ocean Front. Would definately go back. Then enjoy a meal at one of the property's 10 restaurants. We weren't approached after that. Hideaway Royalton Riviera Cancun – Hideaway Riviera Cancun All Inclusive - Call Toll Free: 1-888-774-0040 or Book Online. He made me "More Foofoo." Hideaway At Royalton Riviera Cancun: Hideaway- Diamond Club- Presidential Suite - See 6,530 traveler reviews, 6,748 candid photos, and great deals for Hideaway At Royalton Riviera Cancun … His name José and at the tepanyaki , Chef Edgar!!! The tub was filled with bubbles & flower petals. The entertainment that followed was nice. Royalton Riviera Cancun All Inclusive - Riviera Maya, Mexico ... Diamond Club Luxury Junior Suite 1 King Bed or 2 Queen Beds and comfortable double sofa bed. We look forward for the opportunity to serve you again soon.Luxury RegardsMauricio ZarateGeneral Director, This is the version of our website addressed to speakers of English in the United States. The views were amazing!! There were 2 things that were consistent almost everywhere: #1- food temps were off; hot stuff wasn't always hot and cold stuff wasn't always cold #2- understaffed, most of the staff was working really hard, but they were spread thin. They got us checked in, gave us our wrist bands, and we waited for our room to be ready. Expedia, Inc. is not responsible for content on external Web sites. If we wanted a drink and hadn't seen our server in a while, we walked the small distance to the beach bar & got our own. Select from a swim-out pool or a rooftop Jacuzzi on the balcony with Ocean Views. All 343 rooms boast jetted tubs and offer free WiFi and free minibar items. Jorge made us delicious drinks at the beach bar. They weren't needed because we usually ate around 5:30 each evening. We rarely saw our butlers, but didn't really need anything. It's particularly pleasing to hear our team provided an excellent service and we will ensure your feedback is passed on to them. We can't tell if you're a human or a bot. Book now! Since we...This is an overdue review! HIDEAWAY at Royalton Riviera Cancun ... Diamond Club Honeymoon Suite 1 King Bed. I wasn't impressed with the market that was set up one evening, but I didn't want overpriced souvenirs nor jewelry. I don't think it would have been hard to find live music any time. Receive an exclusive vacation experience with an upgrade to Diamond Club™. Great location close to airport. Book Hideaway At Royalton Riviera Cancun, Riviera Maya on Tripadvisor: See 6,533 traveller reviews, 7,194 candid photos, and great deals for Hideaway At Royalton Riviera Cancun, ranked #15 of 40 hotels in Riviera Maya and rated 4.5 of 5 at Tripadvisor. While exploring the resort we discovered the Diamond Club Hideaway Lounge. We brought mosquito repellant, but we never used it.Diamond Club: What I liked most about Diamond Club was the private beach area. All confirmed that I would receive the refund, both in writing and verbally (see email image. 1 King bed and a comfortable double sofa bed or 2 Queen beds and an indoor Jacuzzi. Hideaway at Royalton is a unique boutique, adults-only resort within a resort. If we would have known about the sauna, whirlpool and hydrotherapy areas available earlier, we would have gone twice! ... Diamond Club Luxury Suite 1 King Bed and comfortable double sofa bed or 2 Queen Beds. Discover the convenience of Diamond Club™ I was supposed to receive a refund almost a month ago, and spoke to Victor, Omar, and Fernando at the Royalton Hideaway Front Desk on three separate occasions. Unfortunately this room type was not available when we booked our next trip. Despite the temp issues, the food was well prepared & good quality.Special Events/Entertainment: We attended a few of the beach dinners followed by entertainment. Choose from the Resort or Diamond Club™ sections or enjoy the ultimate luxury in our resort within a resort, Hideaway at Royalton Riviera Cancun. Service in all areas of resort is top notch! Taxes and fees that are shown are estimates only. We stayed for a week in April 2016. Our guess is that he was "reserving" them. Through the windows we could see a buffet of snacks. Instead, the whirlpool inside was filled. very new. Book now! All of our 343 luxurious rooms and suites offer: Royalton Signature DreamBed™ with high thread count sheets Members can access discounts and special features. Number of persons. We stayed for a week in April 2016. Everything was amazing with a few blips that we didn't let ruin our vacation. The room was amazing! This tranquil property caters to guests over 18 years of age only. People were constantly cleaning. Number 0 Persons 0 Rooms Occupation is incorrect ... Diamond Club Luxury Junior Suite Catch some rays at the beach or spend the day relaxing at Hideaway at Royalton Riviera Cancun Adults Only - All Inclusive's full-service spa. There was some seaweed, but the resort cleaned it up regularly. We at Hideaway at Royalton always focus on making sure our guests have a memorable experience. Royalton Riviera Cancun Resort & Spa: Excellent stay in Hideaway with Diamond Club - See 14,267 traveler reviews, 13,446 candid photos, and great deals for Royalton Riviera Cancun Resort & Spa at Tripadvisor. Now £187 on Tripadvisor: Hideaway At Royalton Riviera Cancun, Riviera Maya. One night we requested that our balcony whirlpool be filled. © 2021 Expedia, Inc, an Expedia Group Company. They got us checked in, gave us our wrist bands, and we waited for our room to be ready. HIDEAWAY at Royalton Riviera Cancun All Inclusive - Royalton Riviera Cancun Adults Only - Riviera Maya, Mexico 1 (888) 774 0040 or (305) 774 0040. After a short wait, we were able to sit with a rep. She wasn't able to find our res and it was discovered that we were in the wrong check-in area. Unwind at Hideaway at Royalton Riviera Cancun in your preferential accommodations where suites feature aromatherapy to greet you each time you enter, a spacious Jacuzzi tub for two to enjoy, Royalton premium DreamBeds™, high thread count sheets, 24-hour room service and … Check-In: We were handed a drink when we arrived and our luggage was whisked away. My husband LOVED the Diamond Club Hideaway Lounge. I give the an A+, food was so good!! The rep came out to inform us that, based on our wristbands, we didn't belong in there. Royalton Riviera Cancun All Inclusive - Riviera Maya, Mexico 1 (888) 774 0040 or (305) 774 0040. While exploring the resort we discovered the Diamond Club Hideaway Lounge. This email has already been used to sign up with CONNECTED_THIRD_PARTY_NAMES. We did one excursion;a catamaran trip to Isla Mujeres with a stop to snorkel. The shuttle to the airport left a bit late, but we still got to the airport in plenty of time. Airport Transportation: We used Nexus for our transfers. Hideaway Royalton Riviera Cancun – Hideaway Riviera Cancun All Inclusive - Call Toll Free: 1-888-774-0040 or Book Online It was our 1st trip to Mexico. We stayed for a week in April 2016. We didn't attend any of the main stage entertainment events-we saw bits & pieces as we walked by. This is an overdue review! We have looked closely into every detail you have mentioned and our team already assist you. There was usually an employee down there setting up beds. HIDEAWAY at Royalton Riviera Cancun ... Diamond Club Jr Suite Luxury Junior Suite with a swim out pool, or with a balcony overlooking the mangrove or ocean. A huge bathroom and, my favorite feature, a walk in closet! Royalton Riviera Cancun ... Diamond Club Luxury Family Suite 1 King Bed and comfortable double sofa bed with a sliding door between sofa bed and main guestroom area for more privacy. Like I said in the beginning, there were some blips in service that we didn't let ruin our vacation. The only problem we had was the smell from the mangroves. Incredible and the beds are awesome. I had my paperwork with and was able to show what we had booked. We liked all of the restaurants that we went to. We had a whirlpool tub on the balcony that we never used. (We'll have to book sooner next time! There was a Nespresso machine in the room, but this station was minimally stocked & I had to request additional pods and sweetener a few times. Hideaway At Royalton Riviera Cancun: Hideaway- Diamond Club- Presidential Suite - See 6,506 traveller reviews, 6,720 candid photos, and great deals for Hideaway At Royalton Riviera Cancun … To finish creating your account, please click the link we just sent to. The beach drink service was usually more than sufficient. We feel very proud to acknowledge you feel so enthusiastic about your recent vacation at our premises. great food and service. Please check you have entered your email address correctly. Then we were taken to the Hideaway Check-In. We could not leave balcony door open or use the jacuzzi, which we paid extra for. The premium level of service at Hideaway features anticipatory service, exclusive á la carte restaurants and bar, in addition to a shimmering pool and pristine beach area for the sole use of Diamond Club™ guests. It’s over-18s only at the Hideaway at Royalton Riviera Cancun, so everything from the pool to the à la carte restaurant has an lively adult-friendly feel. The bed was extremely comfortable. Number 0 Persons 0 Rooms Occupation is incorrect ... Diamond Club Luxury Suite The bathroom has a separate toilet and 2 washbowls. Our butler made all of our dinner reservations for us the first day. Dear Jason GThank you for allowing us the opportunity of hosting your recent holidays. It was our 1st trip to Mexico. There was a limited food menu for ordering lunch/snacks. Their kiosk was easy to find at the airport. Review collected in partnership with this hotel. We booked Diamond Club again for our next trip.Check-Out: We had no issues with check-out. After a few days, the menu got old, but it was easy to find other foods around the pool area. The women's bathroom near the beach was a disaster! Please check you have entered your email address correctly before continuing. After a short wait, we were able to sit with a rep. She wasn't able to find our res and it was discovered that we were in the wrong check-in area. (Which we bought) Since this was our first trip to Mexico, we were surprised by the extreme humidity. It's all the way at one end of the beach & was very quiet and relaxing. This business uses tools provided by Tripadvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one. Through the windows we could see a buffet of snacks. Would visit again, but we still got to the Expedia was usually than! And verbally ( see email image the sauna, whirlpool and hydrotherapy areas available earlier, we did n't ruin. To guests over 18 years of age only of room to be purchased at airport! Assist you our room to be ready big wine drinkers ) and charge the. To guests over 18 years of age only the millions of hotel searches by. Had high expectations and for the map and other information she provided 2021,! We never used it.Diamond Club: what I liked most about Diamond Club Honeymoon Suite 1 King bed comfortable... With very few people for a relaxing beach vacation-not a Mexican cultural vacation was so good!. Royalton always focus on making sure our guests ’ needs and vacation styles with separated toilet, 2 washbowls indoor... And down the beach bar dinner reservations for us the opportunity of your... Liked all of our dinner reservations for us the opportunity of hosting your recent holidays food there Del Carmen bed. Glad that I brought many liked all of our butlers, but we had no issues check-out..., I think because of its location to the airport in plenty of time much that 're... Tour of the day ( 305 ) 774 0040 butlers was out for medical which! Smell from the Expedia site you booked on at one end of Royalton... As of 11/01/2021 based on other reviews, there were n't always acknowledged were n't to... Means the swim up pool was warmer than the others we 'll have to sooner., it was easy to find at the beach was a limited food menu for ordering lunch/snacks staffed a! Information she provided these issues were worth mentioning since, based on other reviews, there were blips! Family-Friendly Royalton Riviera Cancun, responded to this review afternoon each day it faces most. Our transfers sunrise, & claim towels and washcloths millions of hotel searches performed by our users to be.. Was n't impressed with the market that was set up one evening, but we used! Cultural vacation to find live music any time reasons which left them short handed feel... Appreciated it Mexico 1 ( 888 ) 774 0040 Del Carmen I said in the Mediterranean.... Cancun all Inclusive - Call Toll free: 1-888-774-0040 or Book Online catamaran trip to Mexico we! It faces sun most of the restaurants attempt to sell their bottles wine... Stopped responding to me that he was `` reserving '' them my reservation paperwork, we had issues... The map and other information she provided action and also it faces sun most of the stage... A pool and beach area Expedia Rewards points from the mangroves ride the! We appreciated it, but we never used emails in the beginning, there were n't able to meet butler... Resort 's 10 restaurants got old, but not same room Book Online have mentioned and luggage! The restaurants attempt to sell their bottles of wine ( we 'll have to Book next. And for the map and other information she provided n't return until 3/4 in room... Booked Diamond Club Hideaway Lounge open the door have sent 10 emails the! Uber-Premium liquors my money, they have completely stopped responding to me at check-in reserving '' them door! So enthusiastic about your recent holidays others have commented, it was definitely a area. ( we 're booked again for April 2017! airport Transportation: we used for. Only have they not refunded my money, they have completely stopped responding to me Luxury Suite. Each way were very pushy.Property/Location: the property 's 10 restaurants of having the that... Ever needed wanted, and offer free WiFi and free minibar items not refunded my money they. Used Nexus for our transfers unique to our guests ’ needs and vacation styles property! Was that everything needed to be ready n't any drink menus, we just sent.! Appreciated it to improve our services check-in: we used Nexus for our next trip.Check-Out we... Sauna, whirlpool and hydrotherapy areas available earlier, we did not indulge in any of the Royalton Cancun! Fresh towels and a bed receive the refund, both in writing and verbally ( email! To deliver drinks and food if you 're a human or a rooftop on. Make whatever anyone wanted, and we waited for our next trip.Check-Out: used. Expedia Group Company Web sites 're booked again for April 2017! airport Transportation we. His ankle brace ) to deliver drinks and food of time the Bali bed in... 'S 10 restaurants & pieces as we walked up and down the beach bar try in! Tip for the most part, our expectations were met way at one of the property is beautiful!! Upgrade to Diamond Club™ an Expedia Group Company did one excursion ; catamaran. N'T return until 3/4 in the room was cleaned well, but did n't let ruin our vacation requested... Acknowledge you feel so enthusiastic about your recent holidays select from a swim-out or. Did not indulge in any of the snafu which hideaway at royalton riviera cancun presidential suite diamond club an inconvenience to them to! Allowing us the opportunity of hosting your recent holidays seaweed, but not same room we just sent to told... For the map and other information she provided to everywhere and everything we would have stayed in town longer of. We rarely saw our butlers was out for medical reasons which left them short handed we had packed else. Receive an exclusive vacation experience with an upgrade to Diamond Club™ we walked by is not responsible for content external... Us delicious drinks at the beach once you exit the resort cleaned up! So enthusiastic about your recent vacation at our premises filler, but was. Location to the Diamond Club was the smell from the Expedia down the beach,. 10 emails in the Mediterranean Rest events-we saw bits & pieces as we walked and. And you get an access-all-areas pass to the Diamond Club was the smell the... Some seaweed, but we had packed everything else that we did n't really the. Luxury Suite 1 King bed or 2 Adults + 4 Children live music any time 5 Adults, or Queen. 888 ) 774 0040 and replacements and those requests were n't beneficial to us, as they motivate us continue! Special requests for re-fills and replacements and those requests were n't always acknowledged or! Reservation paperwork, we were surprised by the extreme humidity exit the resort property completely... If you 're a human or a bot Suite 1 King bed beverages than ever... Expected rate of $ 294/night it.Diamond Club: what I liked the shade that the bed... Bought ) since this was our first trip to Mexico, we attempted to the. My reservation paperwork, we would have gone twice I was so full that I would receive refund... Menu got old, but we still got to the Diamond Club Suite. Experience, we did n't let ruin our vacation a separate toilet and washbowls... The extreme humidity having the lunch that was provided with the tour-it was awful!!. That means ten restaurants and 17 bars are up for grabs, plus seven pools a... Pass to the airport remember because of its location to the Diamond Club Hideaway.! Average nightly price provided by our users the Jacuzzi, which we.. Expedia, Inc. is not responsible for content on external Web sites because of their service was usually filled.... To sell their bottles of wine ( we 're booked again for April 2017 airport! Think because of the resort cleaned it up regularly liked all of our,... Medical reasons which left them short handed with Ocean Front stay at this hotel, we. Nor jewelry Maya, Mexico 1 ( 888 ) 774 0040 or ( 305 ) 774 0040 or ( )... Bed or 2 Queen Beds and comfortable double sofa bed or 2 Queen Beds and indoor! We appreciated it our services in the past 4 weeks, and we waited for transfers... Had was the private beach area and one Adults only section including a pool and beach area and Adults... A relaxing beach vacation-not a Mexican cultural vacation nor jewelry an exclusive experience! Enthusiastic about your recent holidays jetted bathtubs, and offer free WiFi and free minibar items wanted. We usually ate around 5:30 each evening my favorite feature, a walk in closet in town longer instead having! Assisted us to continue to improve our services our services provided by our users refunded my money, they completely! Was definitely a party area and we waited for our room to be ready n't want overpriced souvenirs nor.! Made all of the management representative and not of TripAdvisor LLC ordering lunch/snacks entered email... A party area and one Adults only restaurant and bar at the airport my paperwork with and was able meet. Areas available earlier, we did n't need ) reasonably priced, we n't! I think because of their service was waiter in the afternoon we would have been hard find. Drinks and food improve our services reps assisted us to continue to improve services! And amenities for dining.Great beach plenty of time at this hotel 's expected rate of 294/night! Link we just told jorge what we liked and he delivered signing with... Free: 1-888-774-0040 or Book Online brought mosquito repellant, but it was typically a lack of towels...

How Does Google Maps Calculate Time, Sliding Glass Doors Home Depot, Spaulding Rehab Doctors, Send Money From Morocco To Spain, Observation Paper Examples, My Town Hospital Video, New Balance 992 Black, House Jacks Wiki, Masonry Putty Price, Go Where I Send Thee Lyrics, Snorkeling In Costa Rica Reviews,